SiteGround 注册无法接收短信验证码问题的解决方法

近期在注册和购买 SiteGround 时，如果收不到短信验证码或者电话完成账户验证，需要联系 SiteGround 在线客服帮我们跳过短信验证的过程，人工帮我们完成账户认证和审核，之后我们购买的 SiteGround 主机才会正式生效。

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图片[2]-SiteGround 注册无法接收短信验证码问题的解决方法 | 歪猫跨境 | WaimaoB2C-歪猫跨境 | WaimaoB2C

以下为详细信息：

SiteGround 收不到短信验证码

购买 SiteGround 主机在提交账户注册信息和信用卡信息之后，SiteGround 就会从我们的信用卡里面扣除掉主机费用。不过，在下一个页面，SiteGround 有可能会要求我们继续完成手机号码的验证，而且电话验证失败的话，我们就无法登录刚刚注册的 SiteGround 账户

“Thank you for your purchase! Let’s verify your order””

There is just one more step before we activate the ordered service. We need to verify some of the information you have provided during the order process. Please be aware that if you fail to complete the verification process, your hosting account will be suspended”

结果，在这一步验证过程中，无论我选择“短信发送验证码 Text Message” 还是“电话语音发送验证码 Phone Call”，无论是中国移动还是中国电信的电话号码都收不到验证码。

图片[3]-SiteGround 注册无法接收短信验证码问题的解决方法 | 歪猫跨境 | WaimaoB2C-歪猫跨境 | WaimaoB2C

选择 Text message 的时候没有任何错误提示，但是等了很久也收不到验证码。后来选择 Phone Call 验证的时候，系统给出了如下图所示的错误提示：“We couldn’t send the code to the provided phone number. Please try again or change the phone number”

图片[4]-SiteGround 注册无法接收短信验证码问题的解决方法 | 歪猫跨境 | WaimaoB2C-歪猫跨境 | WaimaoB2C

联系 SiteGround 客服解决问题

没有办法，只能联系 SiteGround 售前客服。如果是第一次注册 SiteGround 账户，可以在 https://www.siteground.com/company#contactus 页面最底部，找到 New Clients，然后点击 Start Chat，在弹出窗口中输入姓名，邮箱，以及购买 SiteGround 主机时遇到的问题。点击 “Continue” 继续，等待大约3-5秒的时间，就可以直接和 SiteGround 客服在线聊天沟通解决问题了。

图片[5]-SiteGround 注册无法接收短信验证码问题的解决方法 | 歪猫跨境 | WaimaoB2C-歪猫跨境 | WaimaoB2C

如果已经有 SiteGround 账户，可以登录账户，然后联系客服解决新账户注册遇到的问题。

以下是和客服的聊天记录，大体就是他们也确实收到一些中国客户反馈说收不到验证码的，如果遇到这种问题的话，目前的解决办法就是联系 SiteGround 的在线客服，让他们跳过手机号码验证的步骤，直接通过人工审核的方法完成账户验证。人工审核过程中会问几个问题，例如：准备要做的这个网站用途是什么？域名是在哪里注册的？等等，我们如实回答便可。

客服直接进行 SiteGround 账户审核

联系客服说明收不到验证码之后，他问了两个问题：

I see you are using China phone number. May I ask if you would like to register the service with a China admin details please ?

I see. May I also ask if you are using your own credit card for the payment of the account please ?

两个问题我都如实回答 Yes 之后，SiteGround客服回复

I just managed to process the verification of the order on my side for you and you will be able to login into your account with us shortly.

等了大概1分钟之后，客服回复：

I can officially say “Welcome aboard” 🙂

也就是说账户审核通过了，我们可以直接使用注册的邮箱地址登录 SiteGround 了。

我: Cannot get the verification code
客服：I’ve now found the order which is currently on ” Verify” status and will transfer you to another colleague of mine who can assist you further with the verification
我：Hello I am buying the hosting, but cannot get the verify code
客服：I’m sorry to see you are having such an issue. May I ask how did you input the admin phone number in the order please? Was it for example +123… or just 123… ?
我：just 123, without the +86
客服：Thank you. I see you are using China phone number. May I ask if you would like to register the service with a China admin details please ?
我：yes
客服：I see. May I also ask if you are using your own credit card for the payment of the account please ?
我：Yes
客服：Excellent! Thank you. I just managed to process the verification of the order on my side for you and you will be able to login into your account with us shortly.
我：OK, Thank you
客服：It’s my pleasure. I can officially say “Welcome aboard” 🙂

客服协助进行信用卡验证进行 SiteGround 账户审核

如果不是客服直接帮我们完成账户审核的话，那就有可能会进行信用卡验证，客服会提供给我们一个验证链接，打开链接操作之后，SiteGround 会从我们的信用卡中扣除“1-5”美金的费用，例如1.23美金，然后要我们在下一个验证页面输入刚刚扣除的金额，也就是“1.23”美金，以此完成信用卡的验证。验证结束之后，就完成了 SiteGround 主机的购买和账户的注册。

Conway: We couldn‘t send the code to the provided phone number. Please try again or change the phone number.

SiteGround: Hi Conway, Welcome to SiteGround Hosting services! It’s nice to meet you :-). Can you tell me your email address, please

Conway: I am building an website for my client, the email is xxxxxx.

SiteGround: I wod love to help but being Sales I have very limited access, so let me transfer you to our support team which is the best channel to reach with such request and they would love to check it for you! Thanks for the patience

SiteGround: Hey Conway! I would love to further check on the order and advise on the next steps. There are some cases where some chinese numbers do not receive our codes, so let me go through the order now and I will advise on the next steps. I am checking on the order now, but may I ask for a bit more information on what you will do with the website? What will it be used for? What is the idea behind it?

Conway: I am building this website for my client, they are XXXXX factory. The site help the factory show their factory, and get more clients
SiteGround: Thank you so much for the provided details. And where is the domain registered with?

Conway: The domain registered by the factory 6 years ago, the domain agency company website is: https://www.bizcn.com/

SiteGround: Thank you so much! The phone code option was just skipped so the only thing left now would be to process the Credit Card verification. You can find the CC verification link here https://www.siteground.com/order-verification/888888888888888888888888888888888888888888
Once you click on the next button your bank card could take up to a few hours to confirm on the verification amount, It will be between 1-5$. Once you confirm with the bank on the verification amount, you will just need to put it into that link. And once it is confirmed you will receive an email with the login details.

Conway: when can the code issue can be fixed?

SiteGround: At the moment we don’t have an ETA as some people are receiving it and others are not. And in terms of the Credit Card verification it is just a matter of confirming this number with your bank. For the phone code issues, they can just reach us via chat and we can further help out.

最终，打开客服提供的验证链接，显示如下图所示页面 “Let’s verify your credit card”“we want to make sure you have legitimate access to the bank account associated with the card you use, so we will perform a small test authorisation in USD and ask you to check the exact test amount with your bank ”